Escalation and Conflict Resolution

at gumoz, we understand that conflicts or disputes may occasionally arise during the course of projects or services we are committed to helping users resolve these issues in a fair and constructive manner this page provides an overview of the escalation and conflict resolution process on our platform 1\ open communication the first step in resolving any issue is open and clear communication between the parties involved we encourage both employers and freelancers to maintain a professional and respectful dialogue to address concerns or conflicts 2\ mediation and dispute resolution if open communication does not lead to a resolution, gumoz provides a structured dispute resolution process our support team is here to mediate and help find a fair and equitable solution to initiate the mediation process, users can submit a dispute through the gumoz platform 3\ documenting the dispute when submitting a dispute, users should provide detailed documentation of the issue, including project details, communication history, and any relevant files or evidence clear documentation helps our support team understand the situation and facilitate resolution 4\ mediation process once a dispute is submitted, our support team will review the documentation and mediate between the parties we aim to reach a fair and mutually agreeable resolution the mediation process typically involves communication with both the employer and the freelancer to gather their perspectives and identify possible solutions 5\ escalation to gumoz if an agreement cannot be reached through mediation, the dispute may be escalated to gumoz for a final decision we will carefully review all available information and make a determination based on our policies and guidelines 6\ fair and final decision the decision made by gumoz is considered final and binding both parties are expected to adhere to the resolution and work towards a successful conclusion of the project or service 7\ account consequences users who do not comply with the final decision may face account consequences, including warnings, suspensions, or account terminations 8\ timeframe for resolution we aim to resolve disputes as efficiently as possible while ensuring that both parties have the opportunity to present their case the timeframe for resolution may vary depending on the complexity of the issue 9\ user responsibility it is the responsibility of both employers and freelancers to engage in good faith during the dispute resolution process and adhere to the final decision reached by gumoz by understanding and following the escalation and conflict resolution process on gumoz, you contribute to a fair and respectful community where conflicts can be addressed and resolved professionally if you have any questions or need further assistance regarding conflict resolution, please feel free to reach out to our support team thank you for being part of our platform